FAQ

After you place your order and go through checkout, the payment system will process your order. You will then receive an e-mail to your provided e-mail address with a copy of your receipt. ET Delivery will pack your order and you will receive a text from the company phone that your order has been processed and packaged. A driver will pick up your order and text you that the order has been picked up and on its way!

Delivery can be between 1-3 hours depending on traffic. We will always keep you updated via text message if there are any delays! As for shipping, we will process your order in the same day via USPS.

Our location is here on ETDelivery.com. Though, we do not have a physical retail shop, we are always open for phone and online ordering.  We deliver to Austin and the  surrounding areas.

We are always available for delivery 24/7 !

The driver will start by texting you when they have picked up the order. When the driver arrives to your location that person will walk to your door, knock and wait for you to answer the door. The driver will then say your name and ask for your ID to verify legal age.

**                                    COVID-19 Update                                         **

With recent events, after knocking on your door the driver will put the order in front of your door and back up as far as they can. They will still wait for you to answer the door and say your name to make sure we are at the right location. The driver will be wearing a mask and gloves. For social distancing purposes we will not be checking your ID at this time. By using our site you have acknowledged that you are 21. Sorry for any inconvenience

The delivery driver will not have a large logo on their uniform.

Due to having unique products, we do run low or out of stock on some of our items at times. We will be in contact with our suppliers as much as possible. If we are out of stock please come back and check again in a couple of days and the product you are looking for should be back in stock. Sometimes we will get rid of an item that is not selling well or some other unforeseeable event may make us stop delivering that item. If we get rid of one the items you are looking for, we are working on replacing that item with something similar, if not better!

**If you sell a product that you want us to hold please contact our sales team at info@etdelivery.com and they will discuss terms with you.

Unfortunately all of our sales are final. Since we are a delivery company, our job is to deliver you novelty products in a timely manner. Although, we want all of our customers to be satisfied with our products. Please give us a call and we can try to work together to find a solution that meets your needs.